Arthotsav BTS: Hospitality and Security Department

You can easily make out that it is the Hospitality Department you are around; with their welcoming smiles and general atmosphere of coordiality, they make a charming picture.

In order to make college events successful, students put in tremendous efforts; most of which are blatantly visible in the ways of footfall the college gets and the sponsorships, getting teams like PR and Marketing their instant, but worthy appreciation. One department plays an equally large role, if not more important than others. This is Team Hospitality.

They are a cheerful bunch, and you get this idea that they will be the perfect hosts.

Taking care of all, participants and volunteers alike, on the days of the festival is their prime job. I met them with a bunch of questions and these guys came up with some fascinating answers.

Since it is the Hospitality department, it only seems fair to ask them what Arthotsav means to them, rather than the other way round.

The Head of Department, Aman, gives a genuine answer, he states, “It’s something which is very close to our hearts”
That is evident seeing the efforts they put into their work. Another member, Jhalak, says that “It’s a way and opportunity to show their dedication towards any kind of activity, and for a festival like Arthotsav, it is also about team work.”

They were questioned about how their department works, then. To which they replied, “The basic step is to provide the eatables to the people of the fest. Then there is the part of quotations, making the best deals for the food, and making sure everything fits within the budget.”

Another member of the team, Omkar adds, “Hospitality is all about smooth management of the program.” All agree upon this. After all, these are the people that your Mum is happy with, the way you are being taken care of; you know, ‘aapko time pe khana dena’, and reminding you to drink water.

Pratik, also a member of the Hospitality department, further explains that for him it’s all about attending to everyone with a good smile and positive attitude, and thus ensuring the smooth sailing of the festival on the three days.

I ask them about their key strengths, to which Pratik says that they have to have good convincing power, while Aakash believes that being polite and making participants feel comfortable plays a pivotal role.

When asked about their growth while working for Arthotsav, Aman replies that as the Head, “I feel a sense of heightened responsibility, towards the team and the festival as well.” It also made him learn more about bargaining, or marketing, in general. It does seem beneficial for future use.
When I asked Aman, about how he motivates his team, being the Head, and taking directions for the team, he says he believes that bringing his members into that zone of work, and interacting with them is very essential. Making them feel that Arthotsav is significant, is his way to keep his team motivated and focused.

How will Arthotsav classify as a success for this team? Aakash said that it will be a success for them when the participants will get comfortable and enjoy every aspect of all events, “It’s very much important to create a healthy atmosphere.”
On the other hand Raj also stated that it’s their duty to create a friendly spirit among the volunteers and participants.

Finally I wind up the interview by asking them what do they look forward to, in terms of other’s experience with Arthotsav.
Jhalak and Aakash answer that, “Everyone should give it their best and enjoy each and every moment. Also, people who leave from here should take something as a lasting memory or an experience they will cherish.” According to Aman, “If people praise and utilise their ideas, it will surely be a great success for them.”

The team was full of positive attitude and enthusiasm. It was very clear through their confident answers. And it was my pleasure to get to chat with such amazing people.


-The Hospitality Department in conversation with Siddhi Tirlotkar, F.Y.Bcom.